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Our online store is open 24/7 to take your orders which are being despatched daily from Monday-Friday's, Western Standard Time (WST). Please note that WST during daylight saving in Australia is up to 2 hours behind Eastern Standard Time during non daylight saving periods and 3 hours during day light saving periods. We are taking all necessary precautions to ensure the safety of staff and contractors and the timely delivery of your orders.
Due to increased demand, social distancing and other functions brought in to prevent community infection. Our third party contractors may take longer than usual to despatch your order. Air carriers and other associated Transport contractors are also experiencing some delays across their networks, with deliveries to some areas being delayed an additional 7-10 business days from the normal delivery time frame (usually 2-7 business days from despatch).
Please note these timings are an estimate only and you may experience longer delivery times due to our Shipping Partners delivery issues that are unforeseen or unavoidable beyond our reasonable control. Please understand the above is subject to change as the situation is evolving on a daily basis, however we are doing our best to keep our customers informed.
Some Shipping Partners are no longer requiring a signature on delivery or collection. Instead of a signature the delivery person will ask and record the customer's name and acknowledge delivery in their system. If the receiver is not present, your order will be returned to the nearest Collection point or Post Office.
Please email us at email@example.com for all customer service enquiries and we will answer any questions that you may have. We will endeavour to respond within 24-48 hours.
We like to take this opportunity to thank all customers who have supported us during these difficult times and we look forward to better times ahead. Stay happy, safe and well and remember to think about and take care of others who may be on their own or who may not have a family support system. Having a happy, safe and prosperous community is vital to everyone's quality of life.