COVID-19 UPDATES

Stay informed with the latest updates on order processing and shipping during these challenging times.

OUR ONLINE STORE REMAINS OPEN 24/7

Our online store is available round the clock, seven days a week, to cater to your needs. We ensure that your orders are processed and dispatched daily, Monday to Friday, based on Western Standard Time (WST). Please note that WST follows Australian daylight saving changes, with a time difference of up to 2 hours behind Eastern Standard Time during non-daylight saving periods and 3 hours during daylight saving periods. We prioritize the safety of our staff and contractors while ensuring the timely delivery of your orders.

DELIVERY DELAYS

Due to heightened demand and necessary safety measures, our third-party contractors might experience longer dispatch times. Air carriers and other transport providers are also facing delays in their networks. Deliveries to certain areas may experience an additional delay of 7-10 business days beyond the typical delivery timeframe (usually 2-7 business days from dispatch).

Please keep in mind that these timelines are approximate, and unforeseen delivery issues outside our control may cause further delays. We acknowledge that the situation is evolving, and we are committed to keeping our customers informed.

CONTACTLESS DELIVERY

Some of our shipping partners have transitioned to contactless delivery, eliminating the need for a physical signature. Instead, the delivery person will request and record your name to acknowledge receipt. In cases where the recipient is unavailable, your order will be returned to the nearest collection point or post office.

CUSTOMER SERVICE

For any customer service inquiries, please reach out to us at hello@angellights.com.au. We strive to respond within 24-48 hours.

During these challenging times, we extend our gratitude to our customers for their continued support. We anticipate better days ahead. Stay safe and well, and remember to reach out to family, friends, and community members who may be vulnerable or alone. Building a happy, safe, and thriving community is essential for the well-being of all.