Privacy Policy

Trading Name: Angel Lights Co.
Legal Entity: Agoge Group Pty Ltd
ABN: 98 629 100 465
Effective Date: 2 September 2026
Last Updated: 2 September 2026

Angel Lights Co., a trading name of Agoge Group Pty Ltd, is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information and how you may contact us about your privacy.

Angel Lights Co. operates in Australia and this Privacy Policy is intended to explain our information-handling practices in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in material form or not.

Some personal information may also constitute sensitive information under Australian privacy law.

2. What personal information may we collect?

Depending on how you interact with Angel Lights Co., we may collect information including:

Identification and contact information

name;
email address;
telephone or mobile number;
delivery address;
billing address;
account details;
age or date of birth where reasonably required; and
other information you provide to us.

Transaction information

We may collect information relating to purchases and transactions, including:

products purchased;
order details;
transaction dates;
delivery information;
returns and refunds;
gift or recipient information; and
payment-related information necessary to process a transaction.

Payment card information may be collected and processed through our payment and transaction service providers. We do not generally require you to provide complete payment card details directly to Angel Lights Co. for general business purposes.

Website and technical information

When you use our website, we may collect information such as:

IP address;
browser type;
device information;
operating system;
website activity;
pages visited;
products viewed;
referring website;
approximate location information;
cookies and similar technologies; and
other technical or usage information.

Communications and customer information

We may collect information contained in:

emails;
telephone communications;
customer service enquiries;
reviews;
feedback;
surveys;
social media interactions;
competition or promotional entries; and
other communications or information you voluntarily provide.

Sensitive information

In limited circumstances, we may receive sensitive information if you voluntarily provide it to us or where it is reasonably necessary for a particular purpose.

For example, information concerning an adverse reaction to a product may potentially include health information.

We will handle sensitive information in accordance with applicable privacy laws.

3. How do we collect personal information?

We may collect personal information:

directly from you;
when you purchase products;
when you create or use an account;
when you contact us;
when you subscribe to communications;
when you enter a competition or promotion;
when you provide feedback or a review;
when you interact with our website;
through cookies and similar technologies;
from service providers supporting our business;
from authorised representatives; or
from third parties where permitted by law.

Where reasonably practicable, we will collect personal information directly from you.

If we receive personal information from a third party, we will handle that information in accordance with applicable privacy requirements.

4. Why do we collect and use personal information?

We may collect, hold, use and disclose personal information for purposes including:

processing and fulfilling orders;
providing products and services;
processing payments and refunds;
arranging delivery;
communicating with customers;
providing customer support;
managing customer accounts;
responding to enquiries;
managing subscriptions and communications;
providing information about products, services, promotions and events;
administering competitions and promotions;
improving our website and customer experience;
maintaining and improving our systems;
analytics and business planning;
research and development;
security and fraud prevention;
maintaining business records;
complying with legal and regulatory obligations;
resolving disputes;
protecting our legal rights and interests; and
other purposes reasonably necessary for our business operations or permitted by law.

5. Marketing communications

Where permitted by law, Angel Lights Co. may send you information about products, services, promotions, events or other communications that may be relevant to you.

You can opt out of marketing communications at any time.

Electronic marketing communications will generally contain an unsubscribe facility where required.

You may also contact us using the details provided below.

Opting out of marketing communications will not necessarily stop service-related communications that are necessary to fulfil an order, provide a service or manage your account.

6. Cookies and similar technologies

Angel Lights Co. may use cookies and similar technologies to operate, secure and improve our website and understand how visitors interact with it.

These technologies may collect information such as:

IP address;
browser and device information;
pages visited;
products viewed;
website interactions;
referral information; and
general usage information.

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect the functionality of parts of our website.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Depending on the circumstances, recipients may include:

payment and transaction service providers;
delivery and logistics providers;
website and technology service providers;
communications and marketing service providers;
customer service providers;
analytics and business service providers;
professional advisers;
insurers;
legal advisers;
accountants;
government agencies and regulators where required;
related entities;
contractors and service providers; and
other parties where permitted or required by law.

We do not sell personal information to third parties as a standalone commercial product.

8. Artificial intelligence and automated technologies

Angel Lights Co. may use artificial intelligence and other automated technologies as part of its business and information-handling environment.

Where personal information is processed through an AI-enabled technology, we will handle that information consistently with this Privacy Policy and applicable privacy law.

Depending on the circumstances, information that may be processed could include:

contact information;
transaction information;
customer communications;
preferences;
website interaction information;
marketing information;
reviews and feedback; and
other personal information reasonably necessary for the relevant purpose.

We aim to limit personal information provided to AI-enabled systems to information reasonably necessary for the relevant purpose.

For commercial confidentiality and security reasons, this Privacy Policy does not identify individual AI tools, providers, systems, configurations, prompts, workflows or proprietary processes.

Further information is provided in our Angel Lights Co. AI Policy.

9. Third-party technology providers

Angel Lights Co. relies on third-party technology and service providers to support various aspects of its business.

Some of these providers may process personal information on our behalf.

The providers we use may change from time to time.

We take reasonable steps to select service providers that are appropriate for the services they provide and to address privacy and security considerations.

Third-party providers may handle information in accordance with their own applicable terms and privacy policies, as well as their contractual arrangements with Angel Lights Co.

10. Overseas disclosure and processing

Some service providers used by Angel Lights Co. may be located overseas or may store, access or process information outside Australia.

Where applicable, overseas recipients may be located in countries including countries within:

the South-East Asia and Pacific region;
the European Union;
the United States of America;
Canada;
Brazil;
South and Central America; and
other countries where our service providers operate.

The countries in which information is processed may change as our service providers and technology environment change.

Where required by Australian privacy law, Angel Lights Co. will take reasonable steps in relation to overseas disclosures, including addressing its obligations under Australian Privacy Principle 8.

We do not guarantee that personal information will always be stored or processed exclusively within Australia.

11. Use and disclosure for secondary purposes

Angel Lights Co. will use and disclose personal information consistently with the purpose for which it was collected and as otherwise permitted by applicable privacy law.

Where required, we will seek consent before using or disclosing personal information for a purpose that is not otherwise permitted by law.

Australian privacy law contains circumstances in which personal information may be used or disclosed without separate consent.

12. Sensitive information

Where we collect sensitive information, we will handle it in accordance with applicable privacy laws.

We will not intentionally collect sensitive information unless it is reasonably necessary for one or more of our functions or activities and the collection is permitted by law.

Where consent is required for the collection, use or disclosure of sensitive information, we will obtain consent as required.

13. Anonymity and pseudonymity

Where lawful and practicable, you may have the option of interacting with Angel Lights Co. without identifying yourself or by using a pseudonym.

There are circumstances where this will not be practicable.

For example, we generally require identifying and delivery information to fulfil an order.

14. Unsolicited personal information

If we receive personal information that we did not solicit, we will determine whether the information could have been collected lawfully.

Where required by law and reasonably practicable, we will destroy or de-identify unsolicited personal information that could not lawfully have been collected.

15. Accuracy of personal information

We take reasonable steps to ensure that personal information we collect, use or disclose is accurate, complete and up to date having regard to the purpose for which it is used or disclosed.

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us.

16. Security of personal information

Angel Lights Co. takes reasonable steps to protect personal information against:

misuse;
interference;
loss;
unauthorised access;
unauthorised modification; and
unauthorised disclosure.

Security measures may include access controls, authentication, information-handling procedures, system safeguards and appropriate technology practices.

However, no electronic system or method of transmission over the internet can be guaranteed to be completely secure.

17. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it is held, or where retention is required or permitted by law.

Retention periods may depend on:

the type of information;
the purpose for which it was collected;
legal and regulatory requirements;
accounting and taxation requirements;
dispute resolution;
security and fraud prevention;
our legitimate business requirements; and
other circumstances permitted by law.

When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to destroy or de-identify it.

Deletion may not always be immediate or technically possible in every system or backup environment.

18. Access to personal information

You may request access to personal information we hold about you.

We will generally provide access where required by applicable law, subject to any applicable exceptions.

Requests should be made using the contact details below.

We may need to verify your identity before providing access.

Where permitted by law, we may charge a reasonable fee for providing access where doing so involves significant administrative costs. We will advise you of any applicable charge before proceeding.

19. Correction of personal information

You may request that we correct personal information we hold about you if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

We will take reasonable steps to correct information where required by applicable law.

20. Privacy complaints

If you believe Angel Lights Co. has mishandled your personal information or breached applicable privacy law, please contact us.

We will investigate and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

21. Automated decision-making

Angel Lights Co. may use automated or AI-assisted technologies.

Where applicable privacy law requires additional information about automated decision-making, Angel Lights Co. will provide the information required by law.

From 10 December 2026, additional Australian Privacy Principle 1 requirements will apply to certain automated decisions involving personal information where the decision could reasonably be expected to significantly affect an individual's rights or interests.

Angel Lights Co. will review its practices and this Privacy Policy as necessary to comply with those requirements.

22. Children

Angel Lights Co. does not knowingly seek to collect personal information from children where it is not reasonably necessary for our business purposes.

Where personal information concerning a child is provided to us, we will handle it in accordance with applicable privacy requirements.

23. Changes to this Privacy Policy

Our business, technology, service providers and legal obligations may change from time to time.

We may update this Privacy Policy to reflect those changes.

The current version will be published on the Angel Lights Co. website.

Where required, we will provide additional notice of material changes.

24. Contact us

For privacy enquiries, requests for access or correction, or privacy complaints, please contact:

Angel Lights Co.
Trading name of Agoge Group Pty Ltd

ABN: 98 629 100 465

Email: hello@angellights.com.au

Postal Address:
Agoge Group Pty Ltd
PO Box 8155
Angelo Street
South Perth WA 6151
Australia

Effective Date: 2 September 2026
Last Reviewed: 2 September 2026

Also refer to AI Policy

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